CASE STUDY

CASE STUDY

CASE STUDY

CASE STUDY

Crisis management related to delivery delays

Crisis management related to delivery delays

Crisis management related to delivery delays

Crisis management related to delivery delays

INTRODUCTION

INTRODUCTION

INTRODUCTION

INTRODUCTION

CHALLENGE

During the negotiation of the contract with the client, I encountered a problem of delays in the delivery of key components from the supplier, which threatened the timely implementation of the solution.

CHALLENGE

During the negotiation of the contract with the client, I encountered a problem of delays in the delivery of key components from the supplier, which threatened the timely implementation of the solution.

CHALLENGE

During the negotiation of the contract with the client, I encountered a problem of delays in the delivery of key components from the supplier, which threatened the timely implementation of the solution.

CHALLENGE

During the negotiation of the contract with the client, I encountered a problem of delays in the delivery of key components from the supplier, which threatened the timely implementation of the solution.

BACKGROUND

As a Key Account Manager in the IT department, I managed relationships with key clients, including a client looking for a solution to protect data from theft.

BACKGROUND

As a Key Account Manager in the IT department, I managed relationships with key clients, including a client looking for a solution to protect data from theft.

BACKGROUND

As a Key Account Manager in the IT department, I managed relationships with key clients, including a client looking for a solution to protect data from theft.

BACKGROUND

As a Key Account Manager in the IT department, I managed relationships with key clients, including a client looking for a solution to protect data from theft.

Solutions

Customer communication:

I immediately contacted the client to discuss the situation and possible consequences. I assured the client that the company is aware of the problem and will take action to resolve it.

Managing expectations:

I explained to the client the reasons for the delays and proposed a realistic new delivery date. I made sure that the client is aware of the changes in the implementation schedule.

Searching for alternative solutions:

Together with the team, we were looking for alternative sources of supply or temporary solutions that would allow the customer to use some of the solution's features before full implementation.

Regular updates:

I regularly informed the client about the progress in resolving the issue as well as the actions taken to maintain open and transparent communication.

RESULTS

Thanks to effective crisis management and attention to a good experience, the client was satisfied with the professional approach and transparent communication. Despite delivery delays, the client appreciated my efforts in solving the problem, which contributed to maintaining positive relations and customer trust. This approach helped maintain a positive company image and build strong business relationships.

Next Case Study

Managing conflict with a client

H

O

M

E

H

O

M

E

H

O

M

E

H

O

M

E

English
English
English
English

designed and developed by